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Sometimes requesting a screen share is the best way to assist a customer.

Unfortunately, it’s similar to stepping inside someone’s living room—a customer’s computer is a private space that may not be ready for visitors.

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Collecting information is crucial to getting your work done and optimizing sales.

But for an anxious customer, it could conjure up visions of an unethical agent running up their credit card on a faraway tropical island.

The best way to learn a language is to actually speak it!

Hello Talk connects you with native speakers to chat with for free. The interface is packed with innovative tools to make practicing a language fun and effortless.

There’s no two ways about it: good customer service is hard work.

It can be hard to strike a balance between helpfulness and efficiency when you have so many customers to assist.

But improving chat services doesn’t have to be difficult.

Like how creating a great soup starts with a homemade stock, you need a quality base to deliver the kind of customer service that has people coming back for more.

Reaching out to a customer proactively is a waste if you don’t have the right words.

Like a sales associate in a department store, you want to strike a balance between helpfulness and respect.

Unfortunately, I’m afraid I don’t have the ability to accommodate your request.

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